Make sure you’ve been through onboarding in the Phone Setup watch app. If you’ve gone through setup and still aren’t receiving calls, try turning your Bluetooth off and on again to reestablish connection.
Android users - Go to main watch Settings > Connectivity > Bluetooth, and check if 'Play phone voice call on watch' is turned on. This should be visible in the “Phone” app under Answer Preferences where you can select to “Accept on watch, answer on watch”.
iPhone users - Check the device list in your phone’s Bluetooth settings. Your watch should be listed twice (one connection is for the Wear OS Bluetooth LE connection and the other is for the watch’s “Phone” app headset connection).
- If your watch is listed twice but one is disconnected, tap the disconnected listing to reconnect.
- If both are disconnected, first reconnect your watch with your phone by ensuring the Wear OS app is open on your phone and tap the reconnect notification on your watch.
- If your watch is only listed once, try going through setup again by going to Settings in Phone app, Troubleshooting, and following the steps there.