How can I exchange an item from my order? Updated 27 September 2020 17:55 Follow The only way to make an exchange is by visiting a Fossil retail or outlet store near you. Find a Fossil store No store near you? We do not process exchanges online. Return the item you have and place a new order for the item you want. Related articles How do I return my order? Contact Us When will I get my refund? Standard Limited Warranty - Smartwatch I need to track my order Comments 0 comments Article is closed for comments.