How can I exchange an item from my order? Updated 10 January 2020 17:08 Follow The only way to make an exchange is by visiting a Fossil retail or outlet store near you. Find a Fossil store No store near you? We do not process exchanges online. Return the item you have and place a new order for the item you want. Related articles How do I return my order? How do I contact Fossil Customer Care? When will I get my refund? Standard Limited Warranty - Smartwatch I received an error when trying to place my order Comments 0 comments Article is closed for comments.