I can't check out or place an order

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If you can’t check out or receive an error message when trying to place your order, do not try to place the order again. Each order attempt will result in a credit/debit card authorization.

You must fulfill the following requirements in order to place an order on Fossil.com:

• Your card must be issued in Canada. For shipments within Canada, Fossil.com accepts only Canadian-issued credit cards.
• Orders must be placed from within Canada. If you are located internationally, and would like to place an order with a Canadian-issued card, you can call in at (866) 739-2782 to place an order over the phone.
• The billing name and address must match your card statement exactly. Is this information up to date or have you moved recently? Consider calling your card company for confirmation.
• Make sure you are using the correct security code. For Visa, MasterCard, and Discover, this is the last 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
• We will not ship to hotels or freight forwarders.

If you fulfill the above, please contact Customer Care with the email address and last 4 digits of the card you have used on your order. Otherwise, the authorization will automatically be removed.