We do not offer exchanges for international orders. However, customers can return international orders.
To return an item within 90 days from the original purchase date, international customers must contact Customer Care: +1-469-730-7210. A return shipping label will be generated electronically and sent via email.
Shipping cost for returned orders can vary and is paid by the customer.
International customers should not mail their products to the domestic return address shown on the Fossil site.
When the product safely returns to its hub, Borderfree issues a credit to the customer’s card. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount.
For broken or damaged items, please contact Customer Care: +1-469-730-7210.