Custom timepieces and engraved or embossed items are considered final sale. No returns or exchanges accepted. If something isn’t quite right with your personalized item, please contact Customer Care at 1-800-449-3056 or “Contact us” below.
Articles in this section
- How do I remove links from my custom-built watch?
- I keep getting an error message whenever I try to submit my custom word or phrase—why is that?
- Where do you place the embossing or engraving?
- What is the character limit for engraving and embossing?
- How can I personalize an item with engraving or embossing?
- How can I create a custom timepiece?
- What is your return policy on personalized items?
- How long does it take to personalize an item?
- What items can I engrave?
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