If you are located in Canada:
Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the jewellery piece has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. At this time, Fossil will not repair damaged jewellery. We will replace them if the conditions of this warranty are met.
Please be advised that all defective jewellery pieces are disposed of upon receipt, and replaced if the terms of this warranty are met.
Should service be required, please send the following for evaluation:
- Your jewellery piece
- A copy of your sales receipt
- Completed Warranty Form
Mail all three (3) items to:
Please Note: Addresses are for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services is not responsible for packages lost or stolen in transit to us.
Please allow up to 4 to 6 weeks from the date we receive your package for your jewellery piece to be inspected and replaced if all the conditions of the warranty are met.
If you are not located in Canada:
Should you require work under warranty, please send in your jewelry, a copy of your sales receipt and a description of the problem to the authorized international service center closest to you.
Do not send original packaging, as it will not be returned. Fossil highly recommends that you insure your parcel and adequately protect the jewelry during shipment. Fossil is not responsible for product lost or damaged during shipment.
You must provide a valid proof of purchase in order to be entitled to take advantage of this warranty.