I didn't receive my order

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Be sure to check the tracking number. The estimated delivery date can change as your package is shipped. Your package may not have delivered yet. If the tracking shows that the package will be returned to Fossil for any reason, a refund will be issued after it has been received.

Please note, it may take a few business days before your package is shipped and another few business days before the tracking number becomes active.

If the tracking number shows that your package has been delivered and you have not received it, check with the people around you to see if they may have accepted the package on your behalf, such as:

• Neighbors
• Roommates
• Front Office
• Mailing Center

If you ordered multiple items, it’s possible that they were shipped separately. In this case, you will receive a different tracking number for each package. One package may arrive before the other. You can confirm the tracking number(s) through the Order Status page.

If you have confirmed the above and still cannot locate all or part of your order, please contact Customer Care with your order confirmation number and the tracking number(s).