Orders

Shipping & Tracking

• When will my order ship?
• When will my order deliver?
• I need to track my order
• I need to check my order status
• I didn't receive my order

Returns & Refunds

• Can I return my order?
• How do I return my order?
• When will I get my refund?
• How can I exchange an item from my order?

Promos & Sales

• Do you offer rain checks?
• Do you have any promo codes?
• My promo code isn't working
• I didn't apply my promo code to my order

Frequently Asked Questions

• I need to cancel my order
• Does Fossil ship to my country?
• I can't check out or place an order
• I have multiple charges on my card
• What is an authorization?
• There was a problem processing my order

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In-Store Pickup

• What is In-Store Pickup?
• Which stores offer In-Store Pickup?
• How do I place an order for In-Store Pickup?
• When will I be charged for In-Store Pickup?
• In-Store Pickup: Can I return my In-Store Pickup order?
• In-Store Pickup: What if I need an item engraved or embossed?

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