My promo code isn't working

Promo code not working? We have the answers. Please check the following details if you can't get a promo code to apply during checkout:

• Is the item eligible for the promo? Many promos are not applicable to sale items, and in some cases there are exclusions. To find information on the promo you're redeeming today, you can visit our promos page for more details.
• Is the shipping destination eligible for the promo? Visit the promos page to check.
• Is it a one-time promo? It may not work if you've already added the promo to your order at some point in the past.
• Got a promo for signing up? If it's not working, please contact us. Note: in your message, you must include the promo code you received when you signed up.

We hope this helps. If you still have questions, please contact Customer Care.