My promo code isn't working

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Please check the following details if you can't get a promo code to apply during checkout:

• Is the item eligible for the promo? Many promos are not applicable to sale items or smartwatches, and other exclusions may apply. To find information on the promo you're redeeming today, visit our promos page or read the exclusions from where you received the promo code.
• Have you already applied a different promo code? Only one promo code can be applied to an order at a time. We recommend using the one that gives you the highest discount.
• Is the promo code still valid? You will need to use your promo code before the expiration date. Expired codes will not be honored.
• Is the shipping destination eligible for the promo? Some promos are only valid for certain countries.
• Is it a one-time use promo? Some promo codes can only be used once. It may not apply if you've already used the promo.

Still have questions? Please contact Customer Care with the promo code you are using and the item number(s) for the item(s) you are attempting to purchase.