My promo code isn't working

Promo code not working? We have the answers. Please check the following details if you can't get a promo code to apply during checkout:

• Is the item eligible for the promo? Many promos are not applicable to sale items, and in some cases there are other exclusions as well. To find information on the promo you're redeeming today, you can visit our promos page for more details or read the exclusions at the bottom of the email you received the code in.
• Is the shipping destination eligible for the promo? Visit the promos page to confirm.
• Is it a one-time use promo? Some promo codes, such as the one you receive for signing up for our newsletter, are one-time use only. It may not work if you've already added the promo to an order at some point in the past.
• Have you already applied a different promo code? Only one promo code can be applied to an order at a time, we recommend using the one that gives you the highest discount.

Still have questions? Please contact Customer Care with the promo code you are using and the item number(s) for the item(s) you are attempting to purchase.