My promo code isn't working

Please be aware that any Black Friday or Cyber Monday sales or promos will have expired if your order was placed after Dec 3, 2019 at 11:59 p.m. CT.

Please check the following details if you can't get a promo code to apply during checkout:

• Is the item eligible for the promo? Many promos are not applicable to sale items or select smartwatches, and in some cases there are other exclusions as well. To find information on the promo you're redeeming today, you can visit our promos page for more details or read the exclusions at the bottom of the email you received the promo code in.
• Have you already applied a different promo code? Only one promo code can be applied to an order at a time. We recommend using the one that gives you the highest discount.
• Is the promo code still valid? You will need to use your promo code before the expiration date in order for it to apply to your cart. Expired codes will not be honored.
• Is the shipping destination eligible for the promo? Visit the promos page to confirm.
• Is it a one-time use promo? Some promo codes, such as the one you receive for signing up for our newsletter, are one-time use only. It may not work if you've already added the promo to an order at some point in the past.

Still have questions? Please contact Customer Care with the promo code you are using and the item number(s) for the item(s) you are attempting to purchase.