Fossil.com accepts U.S. issued major credit cards, PayPal, Apple Pay and Fossil Gift Cards.
If you are using a prepaid card from MasterCard, Visa, or American Express, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider. Please be advised that PayPal is not accepted as a payment option for gift cards.
PROBLEM PLACING AN ORDER?
If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.
Please be advised that orders must be placed from within the United States. If you are located internationally, and would like to place an order with a U.S. issued credit card, please contact our Customer Care department at 1-800-449-3056 for assistance.
If you continue to face issues placing your order, please contact our Customer Care department at 1-800-449-3056 between 8am — 7pm (CST), Monday through Friday or between 9:30am — 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
CHARGING YOU FOR YOUR ORDER
A pending authorization will be placed on your account for each order attempt you make. You will not be charged until your order is shipped.
If you were charged tax on your order, it means that we have either a store or business office located in the state in which your order is being shipped. By law, we are required to charge tax in these states.
Please note on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.
Our online merchandise prices typically match those of our Fossil Accessory and Outlet stores, and our Retail Partners. There may be slight regional differences however.
Please note: Prices shown are in U.S. dollars only.
For a Fossil store near you, use our Store Locator.
Payment information for international orders can be found on our International Orders page.
If you have less than $10 remaining on your electronic gift card, you can request redemption for its cash value. Please contact our Customer Care department at 1-800-449-3056 between 8am — 7pm (CST), Monday through Friday or between 9:30am — 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you.