After sending your order back to us following the steps here, make sure to record the tracking number for your return package.
After your return package has been delivered to the returns facility, allow 3-5 business days for your refund to process.
If you used the supplied return label through USPS, please note that when the tracking shows that the package has been Delivered to Agent, the package has been handed to FedEx. You may then use the same tracking number through the FedEx site to monitor your package as it is shipped to us.
You will receive an email when your return has been confirmed and your refund has been processed.
When processing your return, we will first refund any Fossil gift card used, then we will refund any other forms of payment used to place the original order.
If you do not receive your refund in this time frame, please contact Customer Care with your order number and the return tracking number for your package.