Orders
Shipping & Tracking
Returns & Refunds
- Can I return my order?
- How do I return my order?
- When will I get my refund?
- My return has been received but my refund has not processed
- Can I return an online order in-store?
- I want to return my personalized item
Promos & Sales
Frequently Asked Questions
- I need to cancel my order
- Does Fossil ship to my country?
- I can't check out or place an order
- I have multiple charges on my card
- What is an authorization?
- There was a problem processing my order
Gift Services
- How can I buy a gift card?
- How do I check my gift card balance?
- How can I redeem my Fossil gift card?
- Does Fossil offer gift wrap?
- How will my order by shipped if I select "Gift Options"?
- Can I send a gift message with my order?
In-Store Pickup
- What is In-Store Pickup?
- Which stores offer In-Store Pickup?
- How do I place an order for In-Store Pickup?
- When will I be charged for In-Store Pickup?
- In-Store Pickup: Can I return my In-Store Pickup order?
- In-Store Pickup: What if I need an item engraved or embossed?