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  1. Fossil Support
  2. Orders

Orders

Shipping & Tracking

  • When will my order ship?
  • When will my order deliver?
  • I need to track my order
  • I need to check my order status
  • I didn't receive my order
  • My shipping address is incorrect

Returns & Refunds

  • Can I return my order?
  • How do I return my order?
  • When will I get my refund?
  • My return has been received but my refund has not processed
  • Can I return an online order in-store?
  • I want to return my personalized item
See all 8 articles

Promos & Sales

  • Do you offer rain checks?
  • Do you have any promo codes?
  • My promo code isn't working
  • I didn't apply my promo code to my order

Frequently Asked Questions

  • Fossil FAQ (May Update)
  • Can I place an order with an international card?
  • I need to cancel my order
  • Does Fossil have an Online Store in my Country ?
  • I can't check out or place an order
  • I have multiple charges on my card
See all 26 articles

Gift Services

  • Do you sell e-Gift Cards?
  • How can I buy a gift card?
  • How do I check my gift card balance?
  • How can I redeem my Fossil gift card?
  • Does Fossil offer gift wrap?
  • How will my order by shipped if I select "Gift Options"?
See all 8 articles

In-Store Pickup

  • What is In-Store Pickup?
  • Which stores offer In-Store Pickup?
  • How do I place an order for In-Store Pickup?
  • When will I be charged for In-Store Pickup?
  • In-Store Pickup: Can I return my In-Store Pickup order?
  • In-Store Pickup: What if I need an item engraved or embossed?
See all 9 articles
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