Frequently Asked Questions
- Fossil FAQ (May Update)
- Can I place an order with an international card?
- I need to cancel my order
- Does Fossil ship to my country?
- I can't check out or place an order
- I have multiple charges on my card
- What is an authorization?
- There was a problem processing my order
- I received an error when trying to place my order
- Do you have a trade-in or upgrade program?
- I received the incorrect item(s) for my order
- Why can't I choose international shipping for some items?
- Money has been deducted from my card with no order confirmation
- Do you offer price matching?
- How do I place an international order?
- I ordered the wrong item
- What are the shipping rates for international orders?
- I didn't receive an order number
- Is my product available online?
- My pending authorization has not dropped
- I didn't receive a confirmation email
- How do I place an order online?
- What forms of payment do you accept?
- Can I change my order?
- Do you have a Fossil store near me?
- My order is not in my order history