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  1. Fossil Support
  2. Orders
  3. Frequently Asked Questions

Frequently Asked Questions

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  • Fossil FAQ (May Update)
  • Can I place an order with an international card?
  • I need to cancel my order
  • Does Fossil have an Online Store in my Country ?
  • I can't check out or place an order
  • I have multiple charges on my card
  • What is an authorization?
  • There was a problem processing my order
  • I received an error when trying to place my order
  • Do you have a trade-in or upgrade program?
  • I received the incorrect item(s) for my order
  • Why can't I choose international shipping for some items?
  • Money has been deducted from my card with no order confirmation
  • Do you offer price matching?
  • How do I place an international order?
  • I ordered the wrong item
  • What are the shipping rates for international orders?
  • I didn't receive an order number
  • Is my product available online?
  • My pending authorization has not dropped
  • I didn't receive a confirmation email
  • How do I place an order online?
  • What forms of payment do you accept?
  • Can I change my order?
  • Do you have a Fossil store near me?
  • My order is not in my order history
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